ReplyRabbit Documentation

ReplyRabbit is the AI draft-reply module for the FreeScout help desk. These guides walk you through installing it, connecting an AI provider, and getting your first draft reply.

Start here

Getting startedInstall ReplyRabbit, connect an AI provider, and generate your first draft reply in FreeScout in about ten minutes.What is FreeScout?FreeScout is a free, self-hosted, open-source help desk and shared-inbox platform. Here is what it does and who it is for.

Install & setup

Install FreeScoutA step-by-step overview of installing the self-hosted FreeScout help desk, with links to the official requirements and installer.Install ReplyRabbitInstall the ReplyRabbit module in FreeScout: download the zip, add it to your Modules folder, activate it in the admin, and clear the cache.Set up ReplyRabbitConfigure your AI provider and API key, mailbox settings, company context, and optional Linear and Slack integrations.

Reference

Choosing a providerCompare OpenAI, Anthropic, Google AI Studio, OpenRouter, Z.AI, Ollama, and LM Studio for ReplyRabbit, including local, private options.FAQAnswers to common questions about ReplyRabbit: data privacy, costs, supported models, local AI, and how drafts are generated.TroubleshootingFixes for the most common ReplyRabbit issues: no draft generated, provider or API-key errors, missing menu, and cache problems.

Last updated: June 2026