FreeScout AI assistant: what it does and how to use it

A FreeScout AI assistant should draft replies, suggest next actions, and help with handoffs without replacing the agent who reviews the answer.

For the core ReplyRabbit path, use How to set up ReplyRabbit. For general questions, keep ReplyRabbit FAQ nearby.

When to use this workflow

Use this when you want AI help inside FreeScout without changing the help desk that agents already use. Start with Getting started with ReplyRabbit, then tune the mailbox in How to set up ReplyRabbit.

How it works in FreeScout

1. Enable ReplyRabbit

   Install ReplyRabbit and enable it for one FreeScout mailbox.

2. Connect provider

   Connect an AI provider or local model that matches your policy.

3. Generate draft

   Open a conversation and generate a reviewed draft or next action.

4. Review answer

   Edit the answer so it matches the customer facts and your team voice.

5. Send from FreeScout

   Send the final reply from FreeScout only after review.

Quality and privacy checks

• Keep ReplyRabbit enabled only on mailboxes that are ready for AI assistance.
• Put real policy notes and examples into mailbox context.
• Review every draft before sending, especially for refunds, outages, legal questions, and angry customers.

What to avoid

• Do not treat AI output as a final customer reply.
• Do not invent product behavior, account facts, refunds, timelines, or integration details.
• Do not move support data into tools your team has not approved for that customer context.

Try ReplyRabbit

Want AI drafts inside FreeScout without moving help desks? Try ReplyRabbit free, then follow Getting started with ReplyRabbit to create your first reviewed draft.