Self-hosted AI customer support with ReplyRabbit
Self-hosted AI customer support with ReplyRabbit keeps FreeScout as the help desk and can run drafts through local providers on hardware you control.
For the core ReplyRabbit path, use How to set up ReplyRabbit. For general questions, keep ReplyRabbit FAQ nearby.
When to use this workflow
Use this before sending production support context to any AI provider. Compare cloud and local options in Choosing an AI provider and Ollama integration.
Privacy review path
Map data
Map what personal or sensitive data appears in support conversations.Choose provider scope
Decide which mailboxes can use cloud AI and which require local AI.Review terms
Review provider data processing terms, retention, and subprocessors.Minimize context
Minimize the context sent to the AI feature.Keep oversight
Keep human review and escalation for high-risk replies.
Quality and privacy checks
- Ask legal counsel before making GDPR or contractual decisions.
- Protect API keys and rotate them when ownership changes.
- Do not include secrets, passwords, or unnecessary personal data in prompts or downstream alerts.
What to avoid
- Do not treat AI output as a final customer reply.
- Do not invent product behavior, account facts, refunds, timelines, or integration details.
- Do not move support data into tools your team has not approved for that customer context.
Official references
Provider names, model lists, pricing, privacy terms, and legal guidance change. Check the current source before setting a production policy.
Try ReplyRabbit
Want AI drafts inside FreeScout without moving help desks? Try ReplyRabbit free, then follow Getting started with ReplyRabbit to create your first reviewed draft.